The collection of personal information may vary, depending on whether you are a rider or a driver. It may include your:
It is a subset of personal information and also includes personal information which may have serious consequences for the individual concerned about inept use. Generally, we do not collect sensitive information about our customers. However, if the situations demand, we may collect sensitive information, such as:
We collect sensitive information only with individual consent to which the information relates unless permitted under the Privacy Act.
We hold the personal information physically at our premises and electronically on secure servers. We ensure the security by limiting the access to the premises outside of business hours and use password protection for the servers.
We keep your personal information confidentially. We take reasonable steps to maintain the security of your information and to protect it from unauthorized disclosures. While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist today and take appropriate care to help safeguard your information
Usually we collect personal information when you create your account, it may happen on another occasion if required to do so.
We collect your information when you use the service, Pickmeup and Pickmeup business App such as;
We collect and use your information to;
We may share your information to:
We may use your information to Service improvement, service related offers, update your personal information, send notifications, communicate with you about any kind of issues arise, such as, for example; unauthorized use of your account and/or App, and/or any payment issues.
We may send you promotional or non-promotional communications to your mobile, Pickmeup app, email or postal address.
The account holder of the rider app is responsible for their own account. If there anyone other than the rider account holder accidently or mistakenly make a ride request and failed to cancel before 4 minutes, a cancellation fee is applicable. (Please see our Refund policy and Cancellation policy on the Terms and Conditions)
If you want to complain about an interference with your privacy, the complaints should be made to us at [email protected] for resolution.
We may update, amend or remove this policy at any time by posting an updated version of this policy on our website. We will inform you by a notice, an email, and a text message or through the service if the changes affect your personal information or the statement. Your consent needed for your continued use of Pickmeup services.
This policy is effective from 01 April 2017. If you have any comments on the policy, please contact us at [email protected]